Case Study |
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In
an initial trial, a client was tasked with taking bookings for 1000
health screens over a 2 month period. The patients were to be contacted
every Monday for a month and their bookings taken. In previous years,
this had involved the hiring of 2 additional staff to make the phone
calls which each lasted on average 7 minutes due to the complex nature
of the health screen. With emma, they were able to feed in spreadsheets of names which immediately sent out invitation emails to the patients. These were then able to click on a link, enter a password that was uniquely generated for them, and book an appointment. A confirmation email was then immediately sent out to the patient giving them specific, customised information just for them and their company and a text or email follow up could also be sent to remind the patient of their appointment. Results • The average time to book was 2 minutes (a reduction of over 65% in patient time used on the previous year and a 100% reduction in staff time used) • Over 95% of those who booked appointments were able to do so online with only a handful contacting the centre with queries. |