Pricing

Emma is available to purchase directly from us, or from one of our value added resellers.

As the company that has developed the code, we maintain the core edition of Emma. Our value added resellers provide a complete support and maintenance package as part of an ongoing contract and are trained by us to ensure that your business is well supported. 

We can all provide information on hosting and training as well as support 

Price

Emma is available now for a setup and ongoing monthly price. We do not charge for medical secretaries or other support staff. As a guideline price, we charge £1,500 +VAT per treatment room setup and an ongoing support charge of £50 + VAT per month. These prices decrease in volume.

The support includes as much telephone support as you need.  We are based in Central London and can This e-mail address is being protected from spam bots, you need JavaScript enabled to view it in the M25 or surrounding area. If you are based in the North of England, you may prefer to contact a local reseller in Manchester Blue Medical

Upgrades

Ongoing upgrades to Emma are free to ensure you are always using the latest version. We tend to push out major upgrades a few times every year (so far this year as of April we've done 7 minor upgrades and 2 major feature upgrades)

We do reserve the right to charge for the time for putting these upgrades in. The rate for doing so will be £70+VAT/hr. 

Training

Training is available from us or one of our partner companies at a rate of £600/day. Users can usually be trained in under half a day (2 sessions of 1.5 hrs each) and these are best done in groups of 2. Doctors and other practitioners will need less training as they only see a small part of Emma - they do not need training on elements such as Diary Management or Billing.

Customisations

You may find that you would like a part of Emma customising or a custom report building.  Custom coding is available on request and custom reports are billable at £70/hr +VAT.

Hosting

If you run more than 1 clinic, we strongly recommend dedicated hosting in a datacentre. This provides a central point for your clinics to connect to and ensures that your data is protected behind fingerprint scanners and dedicated firewalls. We can provide managed hosting quotes at competitive rates which ensure that you don't ever need to worry about your database or server. This solution is ideal for companies without dedicated IT staff and allows us to take care of your Emma database for you.

Backups

If you choose our dedicated Hosting service, your system will be automatically backed up to a 'Hot spare' server which means that in the event of a failure, then the spare will automatically kick in. For those who have their own server, we can provide a nightly backup system that sends your entire database to our backup systems as an encrypted file and ensures that it is stored safely. The fee for this is £45/month and we allow you to store up to 50Gb of data.

Please bear in mind that the backup is limited by your upload speed  - you will not be able to backup more than approximately 1Gb per night on an ADSL Max line.